Shipping Policy

Last updated: April 2026 

At Velara, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently ship and this policy applies to the United Kingdom.

2. Processing Time

Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping Rates

We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here's what to expect once your order has been placed:

  • Processing Time: 1–2 business days (Monday to Friday)
  • Transit Time: 6–12 business days (Monday to Friday)
  • Total Delivery Time: 7–14 business days from order date
  • Order Cutoff Time: 5:00 PM (GMT)
  • Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Please note: Delivery times are estimates and may be affected by carrier delays, customs processing times, or extreme weather conditions.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your parcel directly through the carrier's website. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@velara.uk

6. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Please ensure your delivery address is correct at the time of placing your order. Velara is not responsible for failed deliveries due to incorrect address information provided by the customer.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at support@velara.uk with your order number and, if applicable, photos of the damage. We will work with the carrier to investigate the issue and find a solution as quickly as possible.

If your order has not arrived within 20 business days of dispatch, please contact us so we can open an investigation with the carrier.

9. Shipping Policy Updates

We may update our Shipping Policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

10. Contact Information

Store name: Velara
Company name: TechMarketPro
Company number: 92263313
Warehouse address: 9 Kendal Cl, Woodhouse, Leeds LS3 1NT, United Kingdom
Company address: De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands

Phone: +44 7916 695 299
Email: support@velara.uk
We aim to respond to your inquiries within 24 hours

Customer service Hours
Monday to Friday: 09:00 – 17:00 (GMT)
Saturday and Sunday: Closed